Shipping policy

We hope your shopping experience with nulakia to be smooth and worry-free. That’s why we offer global shipping with reliable logistics partners and clear delivery expectations. Please read below for everything you need to know about order processing, delivery time, shipping fees, and more:

1. Shipping Coverage

We currently offer shipping to most countries and regions worldwide. To check availability for your destination, simply select your country from the drop down menu at checkout or on the product page. The system will let you know whether delivery is available to your location.

2. Delivery Time = Order Processing Time + Shipping Time

The total delivery time is made up of:

Order Processing Time: Handling, packing, and dispatch
Shipping Time: The time it takes for the parcel to travel to you

3. Order Processing Time

General processing time: 1–5 business days

If your beauty item is temporarily out of stock, our customer service team will contact you to offer an alternative or issue a refund.

For orders containing multiple items, if one or more are out of stock, we will ship the available items first.

Once your order is shipped, you will receive a shipping confirmation with your tracking number.

4. Estimated Delivery Time by Country

We partner with trusted international carriers to ship your orders securely and efficiently. Delivery times vary by destination:

United States | 9–18 business days | USPS, DHL, YWE, GOFO, UniUni, etc.

Canada | 9–15 business days | Canada Post, YunExpress

Australia | 9–15 business days | Australia Post

United Kingdom | 9–15 business days | Royal Mail, Yodel

Germany | 9–18 business days | DHL, Hermes

France | 9–18 business days | Colissimo, La Poste

Mexico | 9–18 business days | Estafeta, Correos De México

Note: The delivery estimates above are for reference only. Actual time may vary and can be tracked using your shipment number.

5. Shipping Fees

Shipping costs are calculated based on your order’s total value. The more you buy, the more you save! Value more than $59.98: You get FREE SHIPPING.

Pro Tip: Shopping over $59.98? Enjoy Free Shipping — it’s the best value!

6. Important Notes

Delivery may be delayed during peak seasons, national holidays, customs clearance, or adverse weather conditions
Please double-check your shipping address and contact details before placing your order to avoid delays or return-to-sender issues
International shipments may incur local customs duties or import taxes, which are the responsibility of the buyer

Thank you so much for choosing nulakia. We’re honored to deliver beauty and happiness to your doorstep — every time! With love, nulakia Team

Operating Company: Urumqi Jialuge Trading Co., Ltd. Company Address: Room 501, Unit 3, Building 2, No. 1 Youyi Road, High-tech Zone (Xinshi District), Urumqi, Xinjiang Support Email: service@nulakia.com Contact Phone: 18327336996 Business Hours: Monday to Friday: 9:00 AM-5:00 PM

5. Contact Us

Contact Us

We are happy to assist you with any questions, concerns or support requests regarding your beauty orders, products and services.

Contact Information

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM We are closed on weekends and official holidays.

Response Time

Email inquiries will be replied within 24–48 working hours. Phone support is available during our business hours. Please leave a message if we are unable to answer immediately, and we will get back to you soon.